Address and contact details

The Back Centre Ltd
Erme Court
Leonards Road
Ivybridge
Devon
PL21 0SZ
UK

Tel: +44 (0)1752 893414
Fax: +44 (0)1752 698339

Email:

Registered office address: 117 The Ridgeway, Plympton, Plymouth, PL7 2AA.
Company No: 5857629, registered in England & Wales.
VAT registration number: GB 464 9877 81.

Terms and conditions and other useful information

The small print.

Not that there's a lot of it in any case, but if you would like to view, print or download a copy of our terms and conditions in PDF format, just click here.

For purchases, particularly of furniture, from our showroom, we also provide a 'What Happens Next?' information sheet detailing the order and delivery process and which you may find helpful. That can be viewed in PDF format by clicking here.

Complaints Procedure - Should you have a complaint regarding any product or service that we have provided, please download our Complaints Procedure PDF which details how to complain and what happens subsequently. If we are unable to resolve your complaint, as a responsible retailer and to provide our customers with added peace of mind in relation to our commitment to customer service, we are a member of The Retail Ombudsman.

The Retail Ombudsman is authorised by Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict code of conduct, which means that we are bound by their decisions.

For more information, visit www.theretailombudsman.org.uk, call 0203 137 8268 or ask for a copy of an information leaflet from their customer services team.

Where are we?

Who are we?

We are an independent, family-run business and we specialise in providing a wide range of back care products and back-friendly furniture with what is one of the best selections to be found anywhere in the UK. Our aim is to help you improve the comfort of both your home, working and travel environments.

The business has been trading for over 25 years, the last 20 in our current Ivybridge showrooms. We became a limited company in 2006. The directors are Martin and Fran Coard who, together with the other members of the sales team have had many years experience in retailing back care products and back friendly furniture. The retail showroom is open from 9:00am to 5:00pm, Monday to Saturday. We're closed on Sundays and Bank Holidays, with the exception of Good Friday.

It is often difficult to choose products without trying them. Everyone differs in size and shape and so strongly suggest that you don't buy items such as beds, seating and office chairs based on pictures and descriptions alone. Although some products are more universal in application than others, our advice is to try before you buy. And the best way to do that is to call in to the showroom to see the selection of furniture and products that we have on display.

We appreciate feedback on our service, products and web site. If you would like to make any comments, just .

Thank you for visiting The Back Centre's web site and I'm glad you found some material useful enough to print out!
If we can do any more to help you, please call us on +44 (0)1752 893414 or email us on sales@backcentre dot co dot uk.
With thanks from the Back Centre team in Ivybridge, Devon.